FAQ
ABOUT COFFEE
what kind of roast do you use?
At D·O we roast each coffee with a unique roasting profile, always seeking to get the best out of each coffee. We do not roast depending on the extraction method. Our roast is what is called “Omniroast” in coffee slang. All our coffees can be extracted both filter and espresso. What you see on our website when we talk about "espresso coffees" or "filter coffees" are recommendations based on our experience. The BLENDS are designed to be extracted in espresso.
Is it possible to purchase the package of ground coffee?
Yeah. You can select the type of grinding you need from the drop-down menu, although we recommend buying the beans and grinding them before preparation so that the coffee retains all its properties.
I can't find my favorite coffee, and it was there before!
Like all freshly grown products, coffees have seasonal availability. Different regions have different harvest times. Our offer usually changes over time, since we only offer seasonal coffees. But do not spread panic! There are more options and you will surely find something similar or another that appeals to you even more. Consult our descriptions of coffees.
How long does coffee stay fresh?
We recommend that coffee be consumed within three to four weeks of the roast date printed on the package. After two weeks, you can already begin to notice a progressive decrease in its properties. In any case, each coffee is different and these terms are approximate.
Where do I keep my coffee packet?
We recommend that the coffee be consumed within three/four weeks of the roast date printed on the package. After two weeks, you can already begin to notice a progressive decrease in its properties. In any case, each coffee is different and these terms are approximate.
What extraction method do I use to prepare my coffee?
The one you like best! Each method is different. The same coffee in each of them will taste noticeably different. If you want a full-bodied cup you can try a French press. If you want cup cleanliness, complexity, and body loaded with the natural oils of coffee, try an Aeropress, and if you want a cup with clean flavors, crisp acidity, and complex aromas, you probably want a paper filter method like a Chemex or V60. .
What coffee do you recommend?
All! 🙂 … If you are going to make espressos or Italian, our blends work great. If you like traditional filter coffees, African ones are incredible. On the product page you can still see the tasting notes and get an orientation.
FAQ
ABOUT ORDERS
How many days does it take for my order to arrive?
For orders received before 1:00 p.m., shipping is prepared that same day. Orders that arrive later will go through the next day. The estimated delivery time is calculated from the departure of our offices and taking into account only business days. It is usually 48 hours.
Do you send orders abroad?
Yes, send us an email to info@dorigencoffee.es with the order you want and we will attach the shipping cost.
Can I return a product?
Yes, if you are not satisfied with the product you can request an exchange or refund. Of course you can also request a change or return if we have made a mistake in the preparation or shipment of your order.
How can I return a product?
Send us an e-mail to info@dorigencoffee.es with the subject "Return" indicating the order number, your name and a telephone number. We will call you to organize the collection with you.
If you have problems sending an e-mail, you can also call us from 09:00 to 14:00 at 966 86 48 05 or use the WhatsApp chat.
How many days do I have to return a product?
A product may be returned within 15 days of receipt of the order.
Is the change or return free?
If it's due to a D ORIGEN COFFEE ROASTERS mistake, it's always free of course.
If the reason is of another type, we reserve the right to charge the shipping or collection costs that are generated.
FAQ
ABOUT THE LEAGUE OF EXTRAORDINARY COFFEES
What does it consist of?
It is a flexible monthly coffee subscription service. You can choose between 2/3/4 packages of 250 g. each month.
Can I pause it or increase the number of monthly coffees?
You can pause it inside your private area and also increase the number of packages up to 4.
when it sends?
The subscription is sent the day you subscribe (or the day after). If you have not received it, check that there have been no problems with the card associated with the subscription.
Can I select the coffees?
No, the selection is made by D·Origen Coffee Roasters. Due to the approach with which La Liga was created, we do not attend to the particular demands of each partner. Doing so would mean increasing the price of subscriptions as it entails additional management and stock control work.
FAQ
DISTRIBUTION
I want to set up my cafeteria, do you put machinery?
We advise on the purchase of machinery and we can offer discounts according to conditions and volume. We are not a commercial coffee company and we do not share the philosophy of installing machines on loan.
Is a D•Origen Coffee Roasters franchise possible?
No, the franchise is not contemplated. But we have a "Turnkey" project that may interest you. Contact us and we will inform you.
FAQ
ABOUT THE COFFEE MACHINES
What toy do you recommend to extract coffee?
Consult our Tutorials section in which we explain how each extraction method works and we include the basic recipes to, from there, play with the different parameters.