GENERAL TERMS OF SALE

TRACK YOUR ORDER

GENERAL TERMS OF SALE

Last updated 26 October 2026.

1. Who we are

This online store is run by Mahogany Enterprises, S.L. (D·Origen Coffee Roasters), tax ID (CIF) B02494003, registered address Avda. Óscar Esplá, 8, 03581 El Albir, Alfaz del Pi (Alicante, Spain). Registered in the Mercantile Registry, volume 889, folio 174, sheet AB-20985, entry 1.

You can contact us at info@dorigencoffee.es or on +34 966 10 43 85.

2. What these terms cover

These terms govern purchases made at www.dorigencoffee.es. By placing an order you accept the version published at that time. They are governed by Spanish law, in particular Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), Law 34/2002 on Information Society Services and Electronic Commerce, and Law 7/1998 on General Contracting Conditions.

You must be of legal age to buy. The contract can be concluded in Spanish or English. In case of discrepancy, the Spanish version prevails.

3. Products and prices

Each product has its own page with a description, features and price. Coffee is a natural product, so tasting notes are a guide and may vary slightly between lots. Photos are for illustration.

Prices are in euros and include VAT. Shipping costs are shown at checkout, before you pay.

For orders shipped to the Canary Islands, IGIC and any customs handling fees are paid by the customer.

If there is an obvious pricing error, we will let you know before shipping the order and you can confirm it at the correct price or cancel it at no cost.

4. How to buy

  1. Add the products to your cart.
  2. Go to checkout and enter your shipping and billing details.
  3. Choose the shipping method and payment method.
  4. Review your order and confirm it.

Once we receive your order we will send you a confirmation email with your order number and a summary of your purchase. Keep it, it is your proof of purchase.

5. Payment methods

You can pay with the methods shown at checkout, such as credit or debit card and PayPal. The charge is made when you confirm the order. Payments are processed in secure environments and D·Origen Coffee Roasters has no access to your full card details.

6. Shipping

We ship to the destinations shown at checkout. Shipping costs and delivery times for each area are in our shipping policy. Delivery times are approximate and may vary depending on product availability or for reasons beyond our control. If there is a delay, we will let you know.

When you receive the parcel, check that it is in good condition. If it arrives damaged, refuse it or tell the carrier, and email us as soon as possible.

7. Withdrawal and returns

You have 14 calendar days from receiving your order to withdraw from the purchase without giving any reason. To do so, email us at info@dorigencoffee.es before sending anything back.

For hygiene and food safety reasons, the right of withdrawal does not apply to coffee or other food products opened after delivery.

We will refund the amount paid, including standard shipping costs, within 14 calendar days of you notifying us of your withdrawal. We may wait until we receive the product before issuing the refund. Return costs are paid by you, unless the product is faulty or the mistake is ours.

You can find all the details in our returns policy.

8. D·O Guarantee

If a specialty coffee doesn't win you over, we'll swap it for another one free of charge. The D·O Guarantee applies once per customer.

9. Legal guarantee

All products come with the three-year legal guarantee of conformity provided by law. Machines and equipment also carry the manufacturer's warranty. If a product is faulty, email us and we'll tell you how to proceed.

10. Subscriptions

The D·O Subscription has no minimum commitment. You can pause, change or cancel it whenever you like from your account.

Espresso at Home includes a financed machine and has a 12-month minimum commitment. Its specific terms are in the returns policy and are accepted when you sign up.

11. Personal data

We process your data to manage your order and, if you give us permission, to send you communications. You can find all the information in our privacy policy.

12. Applicable law and complaints

These terms are governed by Spanish law. If you have any complaint, email us at info@dorigencoffee.es and we will reply as soon as possible. If you are a consumer, any dispute will be settled by the courts of your place of residence.

13. Changes to these terms

We may update these terms. The version published when you place your order always applies.